(Submitted to the San Francisco Chronicle, 7 October 2002; unpublished.)
In trying to keep up with as much news as I can, I read the Chronicle and several other newspapers on-line.
I found unexpected irony in Louis Freedberg's column today, as well as an object lesson in economics.
Freedberg writes of the state bureaucracy's inability to handle properly-accented Spanish names. But the publication process used for SF Gate had rendered the on-line version of his article completely accent-free!
I dropped a quick note to the webmaster. Within minutes, I received a friendly, personal reply from Chris Hallenbeck, Director of Operations, saying he'd fixed the article and requested a review of the conversion process.
What are the odds that Freedberg will receive a similar response from the state?Chris Maden